Support

Need help, found a bug, or have a question about a purchase? Email support@mistale.app. A real person reads every message.

Common questions

• How do I start a game? One person taps "Host a game," and everyone else taps "Join with a code" and enters the 4-letter code shown on the host's phone. You need 5 to 12 players (a free game seats up to 6; the Storyteller or Chapter 1 · Roles seats up to 12), together in one room or spread out, and everyone needs an internet connection.
• Someone can't find the game with the code. Check the code, make sure the host has opened the room, and check that both phones are online. Every game is played over the internet, on any Wi-Fi or mobile data.
• Do I need an account? No. Mistale has no sign-up or login of any kind.
• I made a purchase but don't see it. Open the Store screen and tap "Restore purchases." That brings back any pack you own, on any of your devices. If it's still missing, email us with the Apple ID you purchased with.
• How does AI narration work? The Storyteller includes AI narration for 15 games, and 10 More Games adds 10 more. A narrated game is told as one whole story, with an epilogue at the end that unmasks the Guilty. It counts one game at a time, however many nights that game runs. If you have never played Mistale before, your first game as host is narrated free. Without narration, a game is played the same way, and each dawn simply shows who was taken in the night - the game itself is never limited.
• What happens to unused narration if I delete the app? Mistale has no accounts, so any narration you have left is stored on your phone rather than on a server. Deleting the app clears it, and "Restore purchases" cannot bring it back - it recovers packs you own, not narration already bought. Packs themselves always return. If you have lost a balance you had only just bought, email us and we will sort it out.
• How do referral codes work? Every phone has a six-letter referral code on the Home screen. A friend who hasn't played at your table yet can tap "Redeem referral code" and enter it for a free game with AI narration, and every three friends who do earn you one, up to 5 free games. Codes are for bringing in new players, so a code won't work for someone who has already played at that person's table.
• Does everyone at the table need to buy the content? No, only the host needs to own a pack. Every guest at that table plays the unlocked content for free.